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Thread: Yahoo! Mail Blocking Jokeroo.com

  1. #1
    Administrator jokaroo's Avatar
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    Default Yahoo! Mail Blocking Jokeroo.com

    As of this weekend we have received reports that our Yahoo users were no longer receiving the daily Jokeroo Newsletter. Unfortunately it seems that Yahoo is currently blocking our newsletter and clearly they are making a mistake. We tried contacting them last week so they can white list Jokeroo so your newsletter would go straight into the inbox. Instead it seems like they have blocked us.

    They are saying its because our volume is really high, but thats hardly a good excuse. Our volume is high because our site is big. At this point we will try our best to resolve this issue, but since its so difficult to actually contact someone at Yahoo, it might be really tough.

    In the meantime, the following Email Providers are treating us very well:

    Hotmail
    Live
    AOL
    MSN
    Telus
    Cox
    Comcast
    Verizon

    Any ideas are appreciated and feel free to announce here if you are not receiving your newsletter. Thanks.

    UPDATE:
    Please contact yahoo with their Live Chat. Tell them they have blocked all Jokeroo.com newsletters and requesting they unblock us. Do NOT let them tell you that you need to unblock us from your spam filter as that is not the issue.

    Contact Yahoo through Live Chat:
    Click Here

    If that doesn't work, please click here and press the purple button that says :
    http://help.yahoo.com/l/us/yahoo/mai...rms_index.html

  2. #2
    Jokeroo Immortal stevent222's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Will do but if it doesn't go into my inbox I never look or open up the junk mail. Although with the hotmail address that I usually use have been getting them nice and early.

  3. #3
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I've contacted yahoo. they said to tell ya'll to make sure you're spelling my email addy right (which I get all your other emailings just fine and got the newsletter just fine just a few nights ago lol) and to check my blocked email settings, which Kipper already had me check and there's nothing there, you've given me some more information here to give them, thank you!

    I want my newsletter back!!! lol

  4. #4
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I'm waiting on a response in live chat

  5. #5
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    here's how it went!

    James: Charlene, I've checked our servers, and our mail systems appear to be fully functional. Occasionally, temporary network issues may cause a message to be deferred or fail in rare cases.

    James: What I would recommend at this point is to have the mail systems administrator or the postmaster for your email (Internet service provider like Verizon, Comcast, etc. or the domain like Google, Hotmail, etc.) contact us directly.

    Charlene: Jokeroo admin says:

    James: Unfortunately, I am unable to do this task for you; it must be sent from the customer.

    Charlene: As of this weekend we have received reports that our Yahoo users were no longer receiving the daily Jokeroo Newsletter. Unfortunately it seems that Yahoo is currently blocking our newsletter and clearly they are making a mistake. We tried contacting them last week so they can white list Jokeroo so your newsletter would go straight into the inbox. Instead it seems like they have blocked us. They are saying its because our volume is really high, but thats hardly a good excuse. Our volume is high because our site is big. At this point we will try our best to resolve this issue, but since its so difficult to actually contact someone at Yahoo, it might be really tough.

    James: I understand your situation and as said earlier our servers, and our mail systems appear to be fully functional, so I would recommend to have the mail systems administrator or the postmaster for your email contact us.

    Charlene: my ISP is Time warner, you're telling me I have to contact them and have them contact you to get the Jokeroo Newsletter added to your white list?

    James: Yes, you will need to email the postmaster of your ISP or domain with detailed accounts of what has happened.

    James: The address is usually:

    James: postmaster@domain (examples of domains: MSN, AOL, Google) .com

    Charlene: but Jokeroo admin says YOU are blocking it?

    Charlene: why does it have to be so hard?

    Charlene: I got the newsletter fine for 7 years!

    James: Charlene, so I said its not at our end.

    Charlene: so you're telling met that Jokeroo is not being blocked by Yahoo?

    James: Contact them and describe the issue and we can then work together to resolve this.

    Charlene: contact Time Warner?

    James: Yes.

    Charlene: thank you for your help, I just want my newsletter back! lol

    James: You are welcome and I assure, your issue will be resolved. .

    Charlene: I want to ask you for a clear answer here, yes or no: Jokeroo is not being blocked by Yahoo?

    James: Yahoo! is not blocking Jokeroo but it might be the server that is causing the issue and so I asked you to inform them to contact us.

  6. #6
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    everybody's passing the buck! Time Warner says it's not them! lol

  7. #7
    Super Moderator essex boy's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Thanks for the info.
    As there's a problem with Yahoo if I come across any unregistered members with Yahoo email addy's that I have checked and am 100% sure is safe I'll send them an email myself.
    If they reply verifying that the email addy is real and they do wish to be part of our family I'll manually verify their account for them.

  8. #8
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I'm getting all my notifications just fine essex, all approvals, comment notifications, all of it, just not the newsletter!
    the *Jokeroo* email addy is different for the newsletter!

  9. #9
    Super Moderator essex boy's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Thanks,good to know.
    I'll forget that idea then LOL

  10. #10
    Member JokerooTim's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    It's not Time Warner, it's Yahoo!. We have proof, they have admitted it, and it's Yahoo!'s Postmaster that's blocking us entirely. I can't believe how much Yahoo! is pushing to make users believe it's not their fault.
    Check out the Confession Of The Week: http://roofessions.com/20731/Im-so-t...-the-bullshit/
    Confession Of The Week Runner Up: http://roofessions.com/20724/fine-mess-im-in/
    3rd Place Confession Of The Week: http://roofessions.com/20717/Stupid-girls-on-Omegle./

  11. #11
    Jokeroo Enthusiast hortysir's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    No issues with gmail




  12. #12
    Administrator jokaroo's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Just for clarification, not ALL of Jokeroo is being blocked, just our newsletter is. Here are the following domains being blocked:

    news.jokeroo.com
    news2.jokeroo.com
    news3.jokeroo.com
    news4.jokeroo.com
    news5.jokerooo.com

    Which is essentially our whole newsletter system. This has NOTHING to do with Time Warner, I can assure that. It's strictly Yahoo's MX servers blocking our IP's which send our newsletters.

  13. #13
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I've reopened live chat! lol

  14. #14
    Administrator jokaroo's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Quote Originally Posted by squirt View Post
    I've reopened live chat! lol
    The more users that voice their complaints, the better chance Yahoo will listen. At the end of the day, Yahoo is not interested in pissing off their users. Thanks Squirt!

  15. #15
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    ok, they've now given me a link to contact yahoo's postmaster

  16. #16
    Jokeroo VIP Status TakinMyLyfeBack's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I got mine tonight...did you get yours????
    Home Sweet Home
    I may stray from time to time, and lose my way....
    I know my ROO FAMILY will always lift my spirits and help me find the strength to carry on.

  17. #17
    Super Moderator Bamber's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    Odd. I'm on Yahoo & am getting the newsletter. Must be OK on UK Yahoo.
    Usquequaque in fimus; tantum altitudinem varius.

  18. #18
    Administrator jokaroo's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    We had partial success last night... we are making progress here.

  19. #19
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    I got one, I got one!!! lol

  20. #20
    Administrator squirt's Avatar
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    Default Re: Yahoo! Mail Blocking Jokeroo.com

    it's a good thing too, you should see this form the Yahoo postmaster sent me, makes my tax return look simple! lol

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